Good afternoon,
I have an issue with the Add-in Master Data Service, to summarize, when the user tries to use it by opening the explorer window after connecting, it doesn't display.
To be able to make it appear, we must disable and enable the add-in everytime excel is opened.
The user have Win10 1703, Office 365 16.0.8***.2***, the version that is updated every 6 month, Add-in MDS SQL 2014 and link to the database is as well SQL 2014
Many test has been made to try and make it works:
- verifying the key value in the registry "3"
- Uninstall/install the add-in.
- delete all the configuration "link to server" and connect anew
- add the rights "write/modification" on the add-in file source.
An additionnal test was made on a different client Win 10 1703, Office 365 1803 built 9126, it didn't work untill I changed the security rights and add "Writes/Modification" on the add-in file source.
At this point, I have no idea what could make this problem to keep going.
If anyone have an idea, maybe issue with the web server, or compatibility issue between Office/OS/add-in, I couldn't say.
Thank you for your help
Nad