COMException (0x800AC472)

Dear,

In the MDS GUI, when downloading the data to excel, we are experiencing an error: "Exception from HRESULT: 0x800AC472".

Everything was working fine, and for other users (same security) it still does.
Also via the excel ribbon > masterdata > connecting to the entity/data still workt.

When checking the windows updates, no updates has been done.

Also installing SQL2016 MDS SP2 did not work.

Here is the detail of the error, hopefully someone has an idea.

Excel Client Side Error Log:
System.Runtime.InteropServices.COMException (0x800AC472): Exception from HRESULT: 0x800AC472
   at System.Windows.Forms.Control.MarshaledInvoke(Control caller, Delegate method, Object[] args, Boolean synchronous)
   at System.Windows.Forms.Control.Invoke(Delegate method, Object[] args)
   at System.Windows.Forms.WindowsFormsSynchronizationContext.Send(SendOrPostCallback d, Object state)
   at Microsoft.MasterDataServices.ExcelAddInCore.DataView.<>c__DisplayClass6d.<LoadData>b__6b(IAsyncResult ar)
   at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)

DatabaseSchemaVersion
13.2.0.0

SQLServerVersion
Microsoft SQL Server 2016 (SP2) (KB4052908) - 13.0.5026.0 (X64)
        Mar 18 2018 09:11:49
        Copyright (c) Microsoft Corporation
        Enterprise Edition: Core-based Licensing (64-bit) on Windows Server 2012 R2 Standard 6.3 <X64> (Build 9600: ) (Hypervisor)

ProductVersion
13.2.0.0

CompatibilityLevel
110

OSVersion
Microsoft Windows Server 2012 R2 Standard

Excel Version
16.0.10325.20118

Excel Add-in Version
13.0.2121.20

Thanks in advance,

Best regards, Bram