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MDS Excel Plugin loads entities twice when launching a saved query

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My customer is having Excel plugin issues with saved queries.  Every time they make a saved query for one entity and then come back later with a new workbook and try to load the saved query it always double loads two tabs with the same entity.  I cannot duplicate the issue with my own machine or our own test envs.  In fact, when my customer sends me their saved queries, I am able to load them without the double load issue.  I've done testing with both Excel 2010 and 2013 with my own hardware resources and can't reproduce.  When I go to my clients offices and watch them create and load saved queries the behavior is completely different on their laptops.  Has anyone run into this issue or have any ideas on how to fix this? 

Chad Dotzenrod SWC | TECHNOLOGY PARTNERS 1420 Kensington Road, Suite 110 Oak Brook, Illinois 60523-2144 http://www.swc.com


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